Resurrecting the management paradox in a peruvian call center. Revista de Psicología, [S. l.], v. 9, n. 1, p. 77–85, 2020. DOI: 10.36901/psicologia.v9i1.300. Disponível em: https://revistas.ucsp.edu.pe/index.php/psicologia/article/view/300. Acesso em: 29 apr. 2026.