Abstract
Emotions have a very important role in business organizations, from the influence on the attitude and behavior of its members to the measurement of its success. Unfortunately, the difficulties for the study of emotions are several, especially the difficulty of integrating emotions in the field of organizational behavior. This article attempts to address that problem from the point of view of decision-making using the theoretical model proposed by Juan Antonio Pérez López, which is framed in the management cybernetics paradigm. The contribution of this work is to show how Pérez López›s model manages to introduce the variable emotion or affection from within the theory, through different constructs (spontaneous motivation, perceptional satisfaction, structural satisfaction, etc.) that allow a minimal but valuable explanation of organizational behavior.